Last updated: 9 May 2025
These Terms and Conditions (“Terms”) describe the rules governing your use of our website (https://veloxwallet.com/) (“site”), the mobile application “Velox Wallet” (“App” or “Velox”) and other related services provided by Company or our affiliated companies from time to time (collectively "Services"), and form a binding agreement between you and [Moon Lab Limited], a company incorporated under the laws of Hong Kong registered under the company number [73125803] and having registered office at [FLAT/RM 59, ENTERPRENEURSHIP CENTRE, LEVEL 5, CYBERPORT 3 (CORE F), 00 CYBERPORT ROAD, HK] (“Company”, “we”, “us” or “our”).
To contact us, please email [*]
BY VISITING OUR SITE AND USING THE APP AND SERVICES YOU AGREE TO BE BOUND BY THESE TERMS.
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your legal rights.
You may not use the site, the App and other Services for any illegal or unauthorised purpose nor may you, in the use of the site, the App and other Services, violate any laws in your jurisdiction (including but not limited to laws relating to digital asset transactions).
Any connected services included in the site and the App are provided “AS IS” and “AS AVAILABLE” without any warranty of any kind. We do not guarantee that our site or and the App, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site or the App for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
The Company reserves the right to effect changes to the site and the App, encompassing their appearance, functionality, and content, as well as the description of functions and services. Such modifications may occur at any time without prior notice and will be effective upon posting.
The Company reserves the right to change, amend or otherwise update these Terms at its sole discretion at any time, including but not limited to changes in accordance with applicable laws and regulations or due to business needs. Any amended Terms will be posted on the site and the App. The effective date of this version of Terms appears at the beginning of the Terms. You should review the Terms frequently for any changes. Your continuous use of the site, the App and other Services post any changes indicates your acceptance of the revised Terms.
You should not construe these or any other statements in these Terms as legal, tax or financial advice. We are not acting as your financial adviser and you must not regard us as acting in that capacity. You should consult your own independent professional advisers before entering into any transaction and only enter into a transaction if you have fully understood its nature, the contractual relationship into which you are entering and all relevant terms and conditions.
Our site, the App and other Services are directed to people residing in jurisdictions where the digital asset transactions and management is not prohibited. We do not represent that content available on or through our site, the App or other Services is appropriate for use or available in your location.
By agreeing to these Terms, you must ensure that you are not a resident of Prohibited Countries. Currently, Company does not provide Services, nor do we accept registration of users or trade applications, in the following countries: North Korea, Cuba, Sudan, Syria, Iran, Crimea, Mainland China, Indonesia, Singapore, Venezuela, the United States, and Canada (altogether referred to as "Prohibited Countries"). For the sake of clarification, the Prohibited Countries list is non-exclusive and is subject to change, at any time and from time to time, by Company in its absolute sole discretion may decide, taking into account legal and compliance considerations. You understand and acknowledge that if it is determined that you have given false representations of your location or place of residence, we reserve the right to take any appropriate actions in compliance with applicable laws and regulations, including termination of any Account immediately. You undertake to inform us at the earliest possible opportunity if you have become resident in any of the foregoing Prohibited Countries.
We may determine the Services made available to you under these Terms from time to time, at our sole discretion. To access the Services, you must open and maintain an account (“Account”) with us, registering with your email or SSO (Google and Apple), and then connect your Web3 wallet (metamask, phantom) before using any functions. Without limiting our rights under the preceding sentence, we may refuse to provide any Service if, in our opinion: (i) you have provided any incorrect, incomplete or misleading information or made an incorrect or misleading representation or warranty; (ii) you have not provided all documents and information requested by us or satisfied any pre-condition imposed by us on the relevant Service; or (iii) you have not provided sufficient evidence that meets our eligibility criteria for the relevant Service.
Without limiting our rights under any other provision contained in these Terms, we may also suspend or refuse to provide any Service if, in our opinion, the Service may: (i) not comply with applicable law, including any AML/CTF requirements; (ii) be used to circumvent any applicable law, including any AML/CTF requirements; or (iii) result in us providing Services to a person in a jurisdiction that is the target of country-wide or territory-wide sanctions and such other country or territory in which we may not offer services, as determined by us from time to time.
The key functions of the App, which may change from time to time without notice to you at the Company’s sole discretion, allow users to perform one or more of the following actions (as applicable), including but not limited to:
You acknowledge and agree that your use of your Account and the Services is at all times subject to your compliance with these Terms and all other applicable terms. Further additional terms and conditions or KYC requirements may apply in relation to specific functions or Services offered by us. Any such terms and conditions are additional to the terms set out in these Terms.
Specifically: (a) You will need to agree to special terms and conditions presented on the APP when you connect your wallet, by which you agree to grant us the right to transfer, at your instruction, your funds sitting in your connected wallet with a rather high transfer limit as set by us for the smooth functioning; (b) You will be required to complete Know Your Customer (KYC) verification in order to access the Withdrawal function. Failure to complete the KYC process will result in the withdrawal feature being restricted for you. Additionally, users who have not completed KYC verification will be subject to a transaction limit of approximately HK$3,000 (pursuant to Hong Kong SVF requirements) for sending or receiving USDT/USDC through the Velox App.
In terms of the risks concerning cyber risks, delivery, and custody service as may be provided by us or a third-party partner: (a) We are not responsible or liable for any fiat currency sent to an incorrect bank account that is not the Account. It is important for you to take precautions when transferring and storing your funds or providing us with bank details. You should familiarize yourself with the security measures available when using a wallet service or other device for storage. Always take a greater degree of care and precaution to secure your passwords when operating in a digital environment. You are strongly advised to double check that you have inserted the correct wallet address or bank account details where required; (b) If we determine (in our sole reasonable discretion) that transferring digital currency / cryptocurrency or fiat currency to you would be unlawful, or in any way contrary to our AML/CTF obligations, we may suspend such a transfer for as long as we reasonably determine is required. You agree that when this occurs, you have no claims regarding the delayed transfer and agree to assist us with every request for information in this regard; (c) Market conditions, or other operational or technical difficulties could result in the immediate halt of transactions either temporarily or permanently. We are not and will not be responsible or liable for any loss or damage of any kind incurred by you as a result of such cyber-attacks, operational or technical difficulties or suspensions of transactions.
To open and maintain an Account with us and access Services, you must: (i) complete an applicable application as requested by us; and (ii) provide such information as we reasonably request. The information that you provide must be complete, accurate and up-to-date.
We have the sole discretion as to the opening, operation and closure of the Account. Without limiting the terms of the Terms, we may, at any time, without liability: (i) vary, suspend or close your Account; (ii) specify or vary the scope of the Services able to be transacted through your Account; (iii) prescribe the types of virtual assets and currencies of fiat supported in respect of your Account; (iv) set or vary any limit regarding the Account or Services; and/or (v) restrict or impose conditions or limits on the Account. Any Account is established and maintained by us for the sole purpose of providing the Services. In no circumstances should any Account be interpreted as a banking service, or a stored value facility, of any kind.
By signing up for the Account for the use of the Services, you represent and warrant that: (a) you understand that the promotion and/or distribution of the Services outside of Indonesia may require a licence and that you confirm you are accessing and registering for the same on your own initiative without active promotion and/or solicitation from the Company, any of its group companies and/or any of its affiliated, associated or connected persons; (b) you are an approved user of the Services who has completed the registration process and received approval from us; (c) you have read, understood and agreed to our privacy policy which is published on the site and the App; (d) you have attained the minimum age required under all relevant applicable laws for using the Services and the other services provided under these Terms; (e) you have the full right, power, and authority to agree to these Terms; (f) you fully understand and accept the risks associated with using the Services; and (g) you are not impersonating any other person, operating under an alias or otherwise concealing your identity. In addition to the above, you agree to provide us with all information and/or documents requested by us (including such information and/or documents as may be required by us for compliance with applicable laws) from time to time.
You agree to cooperate with all requests made by us or any of our third-party service providers on our behalf in connection with your use of the Services, including to identify or authenticate your identity or validate your funding sources or transactions. This may include, without limiting the generality of the foregoing, requiring further information and/or documents that will allow us to reasonably identify you, including requiring you to take steps to confirm ownership of your phone number or payment instruments or verifying your information against third-party databases or through other sources. We may confidentially v verify the information you provide us with or obtain information on you ourselves or through third parties from secure da atabases. By agreeing to these Terms, you confirm that you consent to us or a third-party carrying out such verifications s on our behalf. You must ensure any information provided to us, or any of our third-party service providers, is always a accurate and up to date. If at any time we believe that your information is outdated or inaccurate, we may contact you an nd request further information or request that you go through the verification process again. Failure to complete any ste ep of the registration process may also result in your inability to use the Services.
We are entitled, in our sole discretion, to refuse your application for or to suspend, terminate or limit your use of the Services, and/or to change the eligibility criteria for registration at any time.
You acknowledge and agree that:
Without prejudice to the foregoing, you shall not (and shall not, knowingly or otherwise, authorize, allow or assist any other party to):
By using the Services, you confirm that you have read and understood our privacy policy and consent to us collecting, using, disclosing and sharing amongst ourselves your personal data and disclosing such personal data to the Company, our authorized service providers and relevant third parties for purposes required by us to facilitate and administer your use of the Services. These purposes are set out in greater detail in our privacy policy, found at http:[*]
Where our site or the App contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked sites or information you may obtain from them.
We have no control over the contents of those sites or resources, and therefore, we have no responsibility for the accuracy or availability of any information provided by such linked sites or resources.
You hereby agree that we (and any of our affiliates) shall not be liable or otherwise responsible for any loss, damage or claim (whether under contract or tort law) relating to or resulting from: (a) the decentralized nature of distributed ledger technology and the Ethereum Network; (b) your use of your wallet and/or any weakness and or defect in the security of your wallet; (c) any weakness and/or defect in the confidentiality, integrity, availability and/or security of any data, technology, and/or equipment used by you to access the Services; (d) any malicious act carried out by bad actors resulting in your loss of digital assets; (e) any product, service, or experience designed by third-parties accessible through the use of the Services (regardless of whether such offering is offered with or without our permission); and (f) any use of the Services contravening these Terms or otherwise exceeding the rights granted to you by us under these Terms.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, MADE TO YOU, YOUR AFFILIATES OR ANY OTHER PERSON, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARDING QUALITY, SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE (REGARDLESS OF ANY COURSE OF DEALING, CUSTOM OR USAGE OF TRADE) OF ANY SERVICE OR ANY GOODS PROVIDED INCIDENTAL TO THE SERVICES PROVIDED UNDER THESE TERMS. OUR LIABILITY IN RESPECT OF REPRESENTATIONS AND WARRANTIES THAT CANNOT BE EXCLUDED IS LIMITED, AT OUR OPTION, TO ANY ONE OF: (I) RE-SUPPLYING, REPLACING OR REPAIRING THE SERVICES IN RESPECT OF WHICH THE BREACH OCCURRED OR (II) PAYING THE COST OF THE RE-SUPPLYING, REPLACEMENT OR REPAIRING OF THE SERVICES IN RESPECT OF WHICH THE BREACH OCCURRED.
NOTWITHSTANDING ANYTHING IN THESE TERMS, TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY OR ANY OF ITS AFFILIATES OR REPRESENTATIVES BE LIABLE TO YOU: (A) FOR ANY LOSSES OR DAMAGE OR CLAIMS (I) DUE TO AN UNUSUAL OR UNFORESEEABLE EVENT, OUTSIDE THE REASONABLE CONTROL OF US AND THE CONSEQUENCES OF WHICH COULD NOT HAVE BEEN AVOIDED EVEN IF ALL DUE CARE HAD BEEN EXERCISED (INCLUDING BUT NOT LIMITED TO FORCE MAJEURE, EVENTS OF WAR OR CIVIL UNREST, NATURAL DISASTERS, STRIKE, LOCK-OUT, TRAFFIC DISRUPTION, ACTS OF DOMESTIC OR FOREIGN GOVERNMENTAL AUTHORITIES); (II) ARISING FROM OR IN CONNECTION WITH: (A) ANY DELAY, SUSPENSION, DISCONTINUANCE OR FAILURE OF THE APP OR SERVICES; (B) ANY REJECTION OF THE SERVICES; (C) ANY REFUSAL TO PROCESS OR AUTHORISE ANY TRANSACTION FOR ANY REASON; (D) YOUR INABILITY TO EFFECT OR COMPLETE ANY TRANSACTION DUE TO SYSTEM MAINTENANCE OR BREAKDOWN / NON-AVAILABILITY OF THE APP, NETWORK, OUR HARDWARE OR SOFTWARE OR THAT OF ANY THIRD PARTIES; (E) USE OF YOUR DEVICE AND THE SERVICES BY THIRD PARTIES, WHETHER AUTHORISED OR UNAUTHORISED BY YOU; (F) ANY THEFT OR LOSS OF YOUR DEVICE; (I) CAUSED BY US DUE TO COMPLIANCE WITH APPLICABLE LAWS, COURT ORDERS, AND/OR CARD NETWORK RULES; AND (II) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS FOR LOST PROFITS, LOST REVENUES, LOST BUSINESS OPPORTUNITIES, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES TO THESE TERMS, REGARDLESS OF WHETHER SUCH DAMAGES WERE DIRECT OR INDIRECT, FORESEEABLE OR UNFORESEEABLE, OR WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In any case, the total liability of the Company and its affiliates arising out of or in connection with the provision of any service under these Terms shall be limited to your Account balance as of the date your claim arises.
The Company and its affiliates shall not be liable for any fault on the part of any third-party service providers instructed by us. In such cases, the Company and its affiliates’ liability shall be limited to using reasonable care in the selection, appointment and instruction of such third-party service providers (but not of any sub-contractor or other third-party such third-party service provider may use).
You hereby agree to defend, indemnify and hold the Company, any of our affiliated entities or subsidiaries, employees, agents, officers, directors, agents, contractors, suppliers, successors, and assigns and other representatives of the Company harmless from and against all liabilities, damages, claims, actions, costs and expenses (including legal fees), in connection with or arising from your breach of these Terms and/or your use of the site, the App and other Services. We may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. You will not make any settlement that may adversely affect our rights or obligations without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.
Nothing in these Terms is intended to, or shall be deemed to, establish any partnership, joint venture, agency or employment relationship between you and the Company. Nothing in these Terms shall authorize you to make or enter into any commitments or make any representation on our behalf.
You also confirm that in entering into these Terms you are acting on your own behalf and not for the benefit of any other person.
The Terms represent an agreement between you and the Company, which shall be governed by, construed, and enforced under the laws of Indonesia without regard to any choice or conflict of laws rules. You hereby irrevocably agree that the courts of Indonesia shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Terms, their subject matter or formation.
